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Insights

Foundations: Top 5 Infra Trends for 2026

AI adoption is accelerating, but infrastructure is becoming the bottleneck. Legacy data centres, fragmented cloud estates, and years of technical debt are slowing innovation, inflating costs, and amplifying risk.

Key Tech Trends & Disruptions in 2026

In 2025, AI moved from content generation to autonomous action, with multi-step agentic AI workflows forcing a rethink of work, decisions, and value creation. In 2026, organisations will focus on scaling these systems – balancing speed, control, and trust – while redesigning workflows, decision rights, and value creation.

Leading with People and Planet: New Zealand’s Tech Imperative 

New Zealand’s public sector is redefining what it means to innovate with technology. The focus has shifted from just “digitisation for efficiency,” to purpose-driven outcomes – rooted in sustainability, equity, and trust and guided by Māori worldviews that emphasise the relationship between people and the environment (te tangata me te taiao).
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Ground Realities: New Zealand’s Tech Pulse  

Innovation is a shared national mission in New Zealand – one grounded in trust, inclusion, and long-term value. Technology is evolving faster than ever, but what defines the country’s progress is how purposefully it’s being applied.
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Whitepaper: From Planning to Progress: AI-Driven Sustainability in Practice

Ecosystm, in partnership with Kyndryl and Microsoft, presents the findings of the 3rd edition of the Global Sustainability Barometer Study. This year the research takes a deeper look at how organisations are using AI to turn sustainability ambitions into measurable outcomes.

Ecosystm VendorSphere: Inside Lenovo’s Strategy for the Distributed AI Future 

At Lenovo’s Global Industry Analyst Conference held in Raleigh, North Carolina, the conversation was unmistakably centred on AI. The company’s leadership spoke with the confidence of an organisation that no longer views AI as a feature or a future trend, but as the operating principle of its business.

Report: Structural Constraints in India’s AI & Deep Tech Ecosystem

The factors that are likely to accelerate India’s shift from a participant to an owner in the deep-tech ecosystem.

AWS Analyst Summit: Highlights from Singapore

At the AWS Analyst Summit in Singapore, AWS leadership outlined their vision for AI and how they are helping customers keep pace with rapid technological.

Report: Shadow AI: Risks, Exposure & Governance

Ecosystm’s Darian Bird and Sash Mukherjee look at why Shadow AI is becoming a real business risk and how organisations can bring it under better visibility and governance.

Whitepaper: From Fragmented Touchpoints to Connected Journeys

This whitepaper shows how commerce intelligence enables a cross-channel, full-funnel strategy across India’s fragmented ecosystem.

Report: Mind the Gap: Bridging the AI Infrastructure Readiness Divide​​

Ecosystm collaborated with ST Telemedia Global Data Centres to assess AI infrastructure readiness across Asia Pacific, identifying progress and gaps in organisations’ AI journeys.

Report: Sovereign AI: Strategic Control In A Multi Polar World

This report shows how to design sovereign AI so states and organisations retain real control over critical systems, data, and models in a multi-polar world.

Ecosystm VendorSphere: Inside Lenovo’s Strategy for the Distributed AI Future 

At Lenovo’s Global Industry Analyst Conference held in Raleigh, North Carolina, the conversation was unmistakably centred on AI. The company’s leadership spoke with the confidence of an organisation that no longer views AI as a feature or a future trend, but as the operating principle of its business.
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Ecosystm VendorSphere: Qualtrics X4 Sydney 2025

Qualtrics, a leading global Voice of Customer (VoC) provider, held its annual X4 conference in May, at the ICC in Sydney. The event included an exclusive media lunch and focused on Qualtrics’ latest announcements and product enhancements, many of which were first unveiled at its US event in March.
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AI’s Unintended Consequences: The Automation Paradox

Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging: automation is creating new challenges alongside the efficiencies it promises.

VoC Market Shakeup: PG Forsta Acquires InMoment

The Voice of Customer (VoC) market continues to evolve, often driven by technological advancements as well as M&As. Medallia, Qualtrics, and InMoment are the three major VoC players in the enterprise segment globally and locally across ANZ.
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Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation

The concept of customer feedback is evolving, and how organisations design and manage VoC programs must also change. Technology is now capable of enabling customer teams to tap into all those unsolicited, and often unstructured, raw feedback sources.
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Feedback Disruption: Breaking Down Silos with GenAI

Customer feedback is at the heart of Customer Experience (CX). But it’s changing. What we consider customer feedback, how we collect and analyse it, and how we act on it is changing.

Sovereign AI for Cultural Integrity & Social Legitimacy

Insights from the Pulse of India's CIOs Study, 2026, by Ecosystm show a shift in how organisations are approaching innovation. Boardroom conversations are moving away from AI hype to focus on building technology environments that are stable, resilient, and trusted.

The Human Edge of Enterprise Innovation

AI will strengthen workforce strategy in New Zealand when governance and clarity align.

Stability & Trust: Foundations of Innovation in India

Insights from the Pulse of India's CIOs Study, 2026, by Ecosystm show a shift in how organisations are approaching innovation. Boardroom conversations are moving away from AI hype to focus on building technology environments that are stable, resilient, and trusted.

Scaling Agentic AI: The Governance Framework

A practical roadmap to embed trust, control, and accountability into enterprise-scale Agentic AI systems.

The Architecture of Specialised AI Agents

Organisations are moving from single AI systems to networks of specialised agents that work together to deliver secure and enterprise ready AI.

Global First Responsible Always: Accelerating Tech Adoption with Control & Trust

New Zealand organisations sit at the literal edge of the global digital economy. Most hyperscale regions, major platforms, capital markets, and regulatory centres are thousands of kilometres away.

Finding the Sweet Spot for AI Agents

Where agentic AI is delivering impact, what is slowing adoption, and how organisations can scale it with the right balance of autonomy, oversight, and risk.

Themes Defining New Zealand’s Next Wave of Enterprise Innovation

Enterprise innovation in New Zealand has to advance on several fronts – from purpose-driven technology and Māori data stewardship to sovereign AI, deep tech adoption, and human-AI collaboration.

Ensuring Trust and Control: CISO Playbook

AI does not improve security by default. For CISOs, adoption of AI is a given; the focus now shifts to accountability. As the executives responsible for enterprise risk, data protection, and security architecture, CISOs are uniquely positioned to govern how AI is deployed, monitored, and controlled.
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2026 Tech Trends: What Business Leaders Need to Know

This guide outlines the leadership priorities shaping the year ahead and the practical shifts executives must make to align strategy, workforce, and operations in an AI-driven enterprise.

2026 Tech Trends: CIO Playbook

This guide highlights the trends and practical takeaways to help CIOs drive innovation and informed decisions in 2026.

New Zealand Tech Trends 2026

New Zealand’s history of AI experimentation has built strong foundations; but 2026 calls for scaling with purpose. Success will depend on aligning all stakeholders – from government bodies managing AI governance to startups sharpening commercial discipline – around a clear, unified vision.
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Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

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