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Insights

Ground Realities: Indonesia Tech Pulse

Indonesia’s digital economy is accelerating fast; but execution often trails ambition. Drawing on insights from Ecosystm market engagements, we explore the realities shaping the nation’s tech future and what it will take to scale with real impact.

Whitepaper: Use Backcasting, Not Forecasting in Uncertain Times

AI has moved rapidly from a specialist technology into a foundational capability for economies, governments, and societies, widely embedded in critical infrastructure, public services, defence systems, and the everyday operation of markets and institutions.
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Ecosystm VendorSphere: Qualtrics X4 Sydney 2025

Qualtrics, a leading global Voice of Customer (VoC) provider, held its annual X4 conference in May, at the ICC in Sydney. The event included an exclusive media lunch and focused on Qualtrics’ latest announcements and product enhancements, many of which were first unveiled at its US event in March.
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AI’s Unintended Consequences: The Automation Paradox

Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging: automation is creating new challenges alongside the efficiencies it promises.
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AI Powered Customer Experience: Top 5 Trends for 2025

n 2024, technology vendors have heavily invested in AI Agents, recognising their potential to drive significant value. These tools leverage well-governed, small datasets to integrate seamlessly with applications like Workday, Salesforce, ServiceNow, and Dayforce, enhancing processes and outcomes.
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Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

IBM Think on Tour: Singapore Highlights

Ecosystm analysts share their take on the announcements, demonstrations, and messaging from the IBM Think on Tour Singapore event.

IBM Think Leader Insights: Building the AI-First Enterprise

Large language models have shaped the first wave of enterprise AI, but they are not the optimal choice for every application. This report authored by Ecosystm Principal Advisor Darian Bird examines why small language models are becoming an important part of enterprise AI architectures.

Australia Google Cloud Summit 2026: Highlights From Sydney

The 2026 Google Cloud Summit and Analyst Connect in Sydney highlighted a shift in how competitive advantage is being framed in the cloud market. Here are the 5 key takeaways.

Report: Right-Sizing Enterprise AI: The Rise of Small Language Models

Large language models have shaped the first wave of enterprise AI, but they are not the optimal choice for every application. This report authored by Ecosystm Principal Advisor Darian Bird examines why small language models are becoming an important part of enterprise AI architectures.
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Modernising the Banking Core: Commonwealth Bank of Australia’s Banking Platform Re-architecture

Discover how Commonwealth Bank modernised its core platform to boost resilience, innovation, and AI-ready banking capabilities.

Report: AI in Practice: How Malaysia’s Banks & DFIs are Adopting and Governing AI

Discover how Malaysia's financial institutions are scaling AI, strengthening governance, and building the capabilities needed to move from experimentation to enterprise-wide adoption.

New Zealand’s AI Productivity Paradox: The Gap Between Deployment & Redesign

New Zealand has strong sustainability credentials, but the next phase will be defined by whether technology adoption can keep pace with intent.

Banking in Asia Pacific: Faster Systems, Higher Stakes, New Risk Dynamics

From payments to risk management, banks are reworking the foundations of their business for a more complex operating environment.

Indonesia’s AI Moment: Ambition, Architecture, and the Long Game

Based on Ecosystm’s ongoing tracking of the Indonesian market, here are some of the developments shaping the next phase of AI adoption.

New Zealand’s Sustainability Transition: From Policy Strength To System Execution

New Zealand has strong sustainability credentials, but the next phase will be defined by whether technology adoption can keep pace with intent.

Enterprise Tech Leadership in India, Redefined by System Ownership

Ecosystm Founder & CEO, Amit Gupta shares his thoughts on a decades long Indian tech story that is being rewritten.

Building the AI Backbone: Thailand’s Next Capacity Cycle 

Thailand is moving beyond digital adoption to building national AI capacity.

AI in Malaysia: Connecting the Foundations

Five trends shaping Malaysia’s next phase of enterprise AI adoption.

AI in Hong Kong: The Enterprise Adoption Story

Explore five AI trends shaping enterprise priorities in Hong Kong, from governance and data to workforce readiness and adoption.

AI in Indonesia: Strengthening the Foundations for Enterprise Adoption

Indonesia is building the foundations for AI across a geographically complex and rapidly digitising economy. But enterprise adoption is moving at a different pace.

AI in Thailand: Enterprise Adoption & Readiness Enablers

AI in Thailand is being tied to broader economic and industrial priorities with the realisation that it is not just about standalone technology adoption.

India’s Digital Shift Being Tested Inside Enterprise Systems

How policy, AI, infrastructure, GCCs, and new ways of working are reshaping India’s enterprise systems.

From Access to Control: New Zealand’s Digital Direction

A look at how businesses and public services in New Zealand are adapting to new technologies.

Hybrid Cloud 2.0: Designing for Sovereign AI

This video explores why Hybrid Cloud 2.0 is becoming a broader rethink of infrastructure design, control and resilience.

Scaling Agentic AI: The Governance Framework

Here are the key governance layers and technical controls to consider.

The Architecture of Specialised AI Agents

How AI is shifting from single systems to agent networks, and why orchestration and governance are key to scaling them.

Finding the Sweet Spot for AI Agents

Where agentic AI is delivering impact, what is slowing adoption, and how organisations can scale it with the right balance of autonomy, oversight, and risk.

Themes Defining New Zealand’s Next Wave of Enterprise Innovation

Enterprise innovation in New Zealand has to advance on several fronts – from purpose-driven technology and Māori data stewardship to sovereign AI, deep tech adoption, and human-AI collaboration.

Ensuring Trust and Control: CISO Playbook

AI does not improve security by default. For CISOs, adoption of AI is a given; the focus now shifts to accountability. As the executives responsible for enterprise risk, data protection, and security architecture, CISOs are uniquely positioned to govern how AI is deployed, monitored, and controlled.
Ecosystm-Podcast Episode-37-Transforming-Financial-Services-Insights-from-Shayan-Hazir-HSBC-Cover

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

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