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Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation

The concept of customer feedback is evolving, and how organisations design and manage VoC programs must also change. Technology is now capable of enabling customer teams to tap into all those unsolicited, and often unstructured, raw feedback sources.
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Feedback Disruption: Breaking Down Silos with GenAI

Customer feedback is at the heart of Customer Experience (CX). But it’s changing. What we consider customer feedback, how we collect and analyse it, and how we act on it is changing.

Ecosystm Leaders BreakFirst – Panel Q&A

Ecosystm Leaders BreakFirst - Panel Question and Answer session with the audience.

Ecosystm Leaders BreakFirst – A Supply Chain Case Study

In this presentation, Kaushik Ghatak, Principal Advisor, Ecosystm explores how leading organisations are leveraging Industry 4.0 capabilities and embracing digitalisation to make their supply chains more transparent, connected, and collaborative.

Ecosystm Engage Ep 22: The Not So Daily Show

In Episode 22 of “Ecosystm Engage: The Not So Daily Show”, Scott Hunter, Head, Cloud Value Advisory – JAPAC, Google is in conversation with Dr. Kaushik Ghatak, Principal Advisor, Ecosystm and our CEO, Amit Gupta on aligning Business Value.

Ecosystm Engage Ep.13: Expert Edition – The New Retail Paradigm

The New Retail with Dr Alea Fairchild and Dr Kaushik Ghatak, Principal Advisors, Ecosystm. As retailers find themselves at the blunt end of the supply chain during the pandemic, how retailers will use technology to transform inventory management.

IBM Think Leader Insights: Building the AI-First Enterprise

Large language models have shaped the first wave of enterprise AI, but they are not the optimal choice for every application. This report authored by Ecosystm Principal Advisor Darian Bird examines why small language models are becoming an important part of enterprise AI architectures.

Australia Google Cloud Summit 2026: Highlights From Sydney

The 2026 Google Cloud Summit and Analyst Connect in Sydney highlighted a shift in how competitive advantage is being framed in the cloud market. Here are the 5 key takeaways.

Report: Right-Sizing Enterprise AI: The Rise of Small Language Models

Large language models have shaped the first wave of enterprise AI, but they are not the optimal choice for every application. This report authored by Ecosystm Principal Advisor Darian Bird examines why small language models are becoming an important part of enterprise AI architectures.
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Modernising the Banking Core: Commonwealth Bank of Australia’s Banking Platform Re-architecture

Discover how Commonwealth Bank modernised its core platform to boost resilience, innovation, and AI-ready banking capabilities.

Report: AI in Practice: How Malaysia’s Banks & DFIs are Adopting and Governing AI

Discover how Malaysia's financial institutions are scaling AI, strengthening governance, and building the capabilities needed to move from experimentation to enterprise-wide adoption.

Report: Data Readiness for AI: Building the Foundation for Enterprise Scale AI

AI is accelerating cyber threats and shrinking response windows, forcing organisations to rethink security models built for a slower-paced threat landscape.

From Discovery to Readiness: Building Quantum Capability in Aotearoa

Louise Francis provides an overview of New Zealand’s evolving quantum capabilities and outlines six key areas that will determine how effectively the country can build readiness for the next generation of technology.

AI in Public Sector: Turning Government Strategy into Public Value

Learn how AI is reshaping the public sector across Asia Pacific through government investment and innovation.

Building Hong Kong’s AI Advantage: Infrastructure, Innovation & Industry

Six trends emerging across Hong Kong's technology landscape and what they suggest about the direction of AI over the coming years.

Manufacturing in Asia Pacific: AI, Resilience & Industrial Competitiveness

AI is reshaping Asia Pacific manufacturing, enabling smarter factories, resilient operations, and new models of industrial competitiveness.

New Zealand’s AI Productivity Paradox: The Gap Between Deployment & Redesign

New Zealand has strong sustainability credentials, but the next phase will be defined by whether technology adoption can keep pace with intent.

Banking in Asia Pacific: Faster Systems, Higher Stakes, New Risk Dynamics

From payments to risk management, banks are reworking the foundations of their business for a more complex operating environment.

Scaling Deep Tech & Enterprise Leadership

New Zealand has long delivered exceptional deep tech, producing advanced science and engineering in agriculture, health, materials, and aerospace. Limited scale and geographic isolation shaped solutions that were rigorous, original, and technically deep.

5 Forces Shaping India’s Digital Economy in 2026

India’s digital landscape is at a turning point. Some organisations have robust infrastructure, skilled teams, and established innovation practices, while many still face gaps in technology, talent, and regulatory clarity.

2026 Tech Trends: CISO Playbook

AI is playing an increasing role in cybersecurity and enterprise operations, but CISOs face a practical reality: tools alone don’t reduce risk or deliver value.

2026 Tech Trends: What Business Leaders Need to Know

By now, enterprise leaders understand how AI is reshaping work, customer decision-making, and competitive dynamics. In 2026, the focus must shift to delivering practical, measurable impact while safeguarding trust, skills, and operational resilience.

Sovereign AI In New Zealand: Global Innovation With Local Control

New Zealand’s AI strategy encourages the use of global models, but that introduces real questions around jurisdiction, service continuity, and regulatory control.

2026 Tech Trends: CIO Playbook

AI is transforming enterprise technology at unprecedented speed. Agentic AI platforms are automating complex workflows, while domain-specific and edge AI are scaling rapidly.
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2026 Tech Trends: What Business Leaders Need to Know

This guide outlines the leadership priorities shaping the year ahead and the practical shifts executives must make to align strategy, workforce, and operations in an AI-driven enterprise.

2026 Tech Trends: CIO Playbook

This guide highlights the trends and practical takeaways to help CIOs drive innovation and informed decisions in 2026.

New Zealand Tech Trends 2026

New Zealand’s history of AI experimentation has built strong foundations; but 2026 calls for scaling with purpose. Success will depend on aligning all stakeholders – from government bodies managing AI governance to startups sharpening commercial discipline – around a clear, unified vision.

Ecosystm Predicts: Resilience: Top 5 Cyber Trends for 2026

Explore Ecosystm’s top forecasts for 2026 and prepare for a year where resilience, governance, and trust become core business priorities.

Ecosystm Predicts: Intelligence: Top 5 Enterprise AI Trends for 2026

Discover the key enterprise AI trends shaping the tech landscape in 2026, and what’s changing, why it matters, and how leaders need to prepare.
Ecosystm_Predicts-Infrastructure-Trends-2026

Ecosystm Predicts: Foundations: Top 5 Infra Trends for 2026

Infrastructure will shape who leads and who lags in 2026. Growing AI demands are exposing the limits of legacy systems, siloed data, and energy capacity, forcing organisations and governments to strengthen their core foundations. Discover the top infrastructure trends shaping the tech landscape in 2026 and what leaders need to prioritise.
Ecosystm-Podcast Episode-37-Transforming-Financial-Services-Insights-from-Shayan-Hazir-HSBC-Cover

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

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