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Whitepaper: Use Backcasting, Not Forecasting in Uncertain Times

AI has moved rapidly from a specialist technology into a foundational capability for economies, governments, and societies, widely embedded in critical infrastructure, public services, defence systems, and the everyday operation of markets and institutions.
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Ecosystm VendorSphere: Qualtrics X4 Sydney 2025

Qualtrics, a leading global Voice of Customer (VoC) provider, held its annual X4 conference in May, at the ICC in Sydney. The event included an exclusive media lunch and focused on Qualtrics’ latest announcements and product enhancements, many of which were first unveiled at its US event in March.
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AI’s Unintended Consequences: The Automation Paradox

Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging: automation is creating new challenges alongside the efficiencies it promises.
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AI Powered Customer Experience: Top 5 Trends for 2025

n 2024, technology vendors have heavily invested in AI Agents, recognising their potential to drive significant value. These tools leverage well-governed, small datasets to integrate seamlessly with applications like Workday, Salesforce, ServiceNow, and Dayforce, enhancing processes and outcomes.
Ecosystm-Podcast Episode-37-Transforming-Financial-Services-Insights-from-Shayan-Hazir-HSBC-Cover

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

Unstructured-Feedback-Analysis-Technology

Unstructured Feedback Analysis Technology

CX vendors are embedding GenAI capabilities into their solutions and launching new products or features, leading to market fragmentation in the VoC space.

Report: Software Delivery Beyond Code

This report examines how developer experience, platform engineering, and observability are reshaping software delivery.

AI Policy: Managing the Risks of Action and Inaction

AI policy must balance the risks of moving too quickly with the costs of delaying useful AI. This report examines the policy trade offs shaping AI governance across Asia Pacific, including deployment risks, cybersecurity and the growing need for controls around AI agents.

Report: Workforce Blueprint for AI

AI is changing the tasks, tools, and roles people encounter at work, while reshaping how organisations, industries, and education systems operate. The report examines what this means for young people and the wider workforce across Asia Pacific and sets out priorities for building the capabilities needed as work continues to evolve.

Fujitsu Oceania Executive Analyst & Advisor Day 2026: Highlights

Fujitsu’s 2026 Oceania Analyst & Advisor Day highlighted a broader shift in how the company is shaping its portfolio and operating model.

AI Inference Economics: Managing the Cost of Scale

Ecosystm Principal Advisor Darian Bird explores AI inference consumption, evolving pricing models, and the future of inference economics.

IBM Think on Tour: Singapore Highlights

Ecosystm analysts share their take on the announcements, demonstrations, and messaging from the IBM Think on Tour Singapore event.

The Philippines’ AI Agenda: Building Capability, Access & Resilience

The Philippines AI landscape is evolving rapidly, with recent developments spanning infrastructure, regulation, public-sector resilience, workforce readiness, and economic development. These five developments offer a clearer view of where the country's AI strategy is heading.

AI in Telecom: Control, Scale & Competitiveness

Here are five trends shaping AI adoption across Asia Pacific telecom, and what they mean for the networks operators are building.

AI in Singapore: Strengthening the AI Ecosystem

Singapore’s AI agenda is expanding beyond adoption

Inside Malaysia’s AI National Push: Reading the Signals

Explore Malaysia AI strategy, the key signals shaping its ecosystem, and what they mean for businesses, innovation, and regional growth

Retail in Asia Pacific: Building Competitive Advantage with AI

AI is redefining retail across Asia Pacific. Discover how leading organisations are using AI to create competitive advantage, improve customer experiences, and drive business growth.

From Discovery to Readiness: Building Quantum Capability in Aotearoa

Louise Francis provides an overview of New Zealand’s evolving quantum capabilities and outlines six key areas that will determine how effectively the country can build readiness for the next generation of technology.

Global First Responsible Always: Accelerating Tech Adoption with Control & Trust

New Zealand organisations sit at the literal edge of the global digital economy. Most hyperscale regions, major platforms, capital markets, and regulatory centres are thousands of kilometres away.

Finding the Sweet Spot for AI Agents

The recent focus on chatbots, copilots, and productivity tools that assist with content or decisions is giving way to agentic systems that can plan and execute work across multiple steps.

Scaling Deep Tech & Enterprise Leadership

New Zealand has long delivered exceptional deep tech, producing advanced science and engineering in agriculture, health, materials, and aerospace. Limited scale and geographic isolation shaped solutions that were rigorous, original, and technically deep.

5 Forces Shaping India’s Digital Economy in 2026

India’s digital landscape is at a turning point. Some organisations have robust infrastructure, skilled teams, and established innovation practices, while many still face gaps in technology, talent, and regulatory clarity.

2026 Tech Trends: CISO Playbook

AI is playing an increasing role in cybersecurity and enterprise operations, but CISOs face a practical reality: tools alone don’t reduce risk or deliver value.

2026 Tech Trends: What Business Leaders Need to Know

By now, enterprise leaders understand how AI is reshaping work, customer decision-making, and competitive dynamics. In 2026, the focus must shift to delivering practical, measurable impact while safeguarding trust, skills, and operational resilience.
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2026 Tech Trends: What Business Leaders Need to Know

This guide outlines the leadership priorities shaping the year ahead and the practical shifts executives must make to align strategy, workforce, and operations in an AI-driven enterprise.

2026 Tech Trends: CIO Playbook

This guide highlights the trends and practical takeaways to help CIOs drive innovation and informed decisions in 2026.

New Zealand Tech Trends 2026

New Zealand’s history of AI experimentation has built strong foundations; but 2026 calls for scaling with purpose. Success will depend on aligning all stakeholders – from government bodies managing AI governance to startups sharpening commercial discipline – around a clear, unified vision.

Ecosystm Predicts: Resilience: Top 5 Cyber Trends for 2026

Explore Ecosystm’s top forecasts for 2026 and prepare for a year where resilience, governance, and trust become core business priorities.

Ecosystm Predicts: Intelligence: Top 5 Enterprise AI Trends for 2026

Discover the key enterprise AI trends shaping the tech landscape in 2026, and what’s changing, why it matters, and how leaders need to prepare.
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Ecosystm Predicts: Foundations: Top 5 Infra Trends for 2026

Infrastructure will shape who leads and who lags in 2026. Growing AI demands are exposing the limits of legacy systems, siloed data, and energy capacity, forcing organisations and governments to strengthen their core foundations. Discover the top infrastructure trends shaping the tech landscape in 2026 and what leaders need to prioritise.
Ecosystm-Podcast Episode-37-Transforming-Financial-Services-Insights-from-Shayan-Hazir-HSBC-Cover

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

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