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AI’s Unintended Consequences: The Automation Paradox

Tim Sheedy
on 17 Feb 2025

Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging: automation is creating new challenges alongside the efficiencies it promises.

Predicts

AI Powered Customer Experience: Top 5 Trends for 2025

Team Ecosystm
on 12 Dec 2024

n 2024, technology vendors have heavily invested in AI Agents, recognising their potential to drive significant value. These tools leverage well-governed, small datasets to integrate seamlessly with applications like Workday, Salesforce, ServiceNow, and Dayforce, enhancing processes and outcomes.

Podcasts

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Team Ecosystm
on 25 Oct 2024

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

EcosystmTV

Unstructured Feedback Analysis Technology

Melanie Disse
on 10 May 2024

CX vendors are embedding GenAI capabilities into their solutions and launching new products or features, leading to market fragmentation in the VoC space.

VoC Market Shakeup: PG Forsta Acquires InMoment

Melanie Disse
on 22 Apr 2024

The Voice of Customer (VoC) market continues to evolve, often driven by technological advancements as well as M&As. Medallia, Qualtrics, and InMoment are the three major VoC players in the enterprise segment globally and locally across ANZ.

Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation

Melanie Disse
on 22 Apr 2024

The concept of customer feedback is evolving, and how organisations design and manage VoC programs must also change. Technology is now capable of enabling customer teams to tap into all those unsolicited, and often unstructured, raw feedback sources.

VendorSphere

IBM Think on Tour: Singapore Highlights

Team Ecosystm
on 14 Aug 2026

Ecosystm analysts share their take on the announcements, demonstrations, and messaging from the IBM Think on Tour Singapore event.

IBM Think Leader Insights: Building the AI-First Enterprise

Team Ecosystm
on 7 Aug 2026

Large language models have shaped the first wave of enterprise AI, but they are not the optimal choice for every application. This report authored by Ecosystm Principal Advisor Darian Bird examines why small language models are becoming an important part of enterprise AI architectures.

VendorSphere

Australia Google Cloud Summit 2026: Highlights From Sydney

Louise Francis
on 21 Jul 2026

The 2026 Google Cloud Summit and Analyst Connect in Sydney highlighted a shift in how competitive advantage is being framed in the cloud market. Here are the 5 key takeaways.

Report: Right-Sizing Enterprise AI: The Rise of Small Language Models

Darian Bird
on 20 Jul 2026

Modernising the Banking Core: Commonwealth Bank of Australia’s Banking Platform Re-architecture

Team Ecosystm
on 14 Jul 2026

Discover how Commonwealth Bank modernised its core platform to boost resilience, innovation, and AI-ready banking capabilities.

Report: AI in Practice: How Malaysia’s Banks & DFIs are Adopting and Governing AI

Team Ecosystm
on 9 Jul 2026

Discover how Malaysia's financial institutions are scaling AI, strengthening governance, and building the capabilities needed to move from experimentation to enterprise-wide adoption.

The New AI Rack: How AI is Reshaping the Infrastructure Stack

Team Ecosystm
on 15 Oct 2026

The data centre rack has long been a basic unit of infrastructure design, bringing together the components needed to run enterprise workloads. AI is placing new demands on this familiar structure.

Country Realities

Australia’s AI Agenda: Policy, Compute & Capability

Team Ecosystm
on 7 Oct 2026

A closer look at five developments shaping Australia’s evolving approach to AI in 2026.

Building Experience When AI Changes the Starting Point

Darian Bird
on 6 Oct 2026

AI may not replace entire roles yet, but it is reshaping entry-level work, reducing routine tasks that once helped young workers build experience and judgement.

Country Realities

Vietnam’s AI Agenda: Policy, Infrastructure & Adoption

Team Ecosystm
on 24 Sep 2026

Discover six emerging AI trends shaping Vietnam’s digital economy, technology sector, regulation, and innovation.

Industry Insights

AI in Insurance: Risk, Automation & Accountability

Team Ecosystm
on 17 Sep 2026

Across Asia Pacific, insurers are applying AI across risk, claims, fraud and pricing. Six trends emerge across the region's insurance sector.

Follow the Money: 5 AI Trends Investors are Betting On

Team Ecosystm
on 15 Sep 2026

A closer look at where venture capital is concentrating across Asia Pacific and global markets in 2026.

Country Realities

AI in Indonesia: Strengthening the Foundations for Enterprise Adoption

Team Ecosystm
on 15 Jun 2026

Indonesia is building the foundations for AI across a geographically complex and rapidly digitising economy. But enterprise adoption is moving at a different pace.

Country Realities

AI in Thailand: Enterprise Adoption & Readiness Enablers

Team Ecosystm
on 25 May 2026

AI in Thailand is being tied to broader economic and industrial priorities with the realisation that it is not just about standalone technology adoption.

Tech Pulse

India’s Digital Shift Being Tested Inside Enterprise Systems

Team Ecosystm
on 23 Apr 2026

How policy, AI, infrastructure, GCCs, and new ways of working are reshaping India’s enterprise systems.

Tech Pulse

From Access to Control: New Zealand’s Digital Direction

Team Ecosystm
on 25 Mar 2026

A look at how businesses and public services in New Zealand are adapting to new technologies.

Tech Pulse

Global Partnerships Reshaping India’s Tech Foundations

Team Ecosystm
on 13 Mar 2026

Six partnerships that show how India is building capability across critical technology ecosystems.

Modernisation with a Mandate

Team Ecosystm
on 11 Mar 2026

Our Pulse of India’s CIOs Study 2026 shows a clear focus on initiatives that enhance customer experience, improve service quality, and deliver new digital offerings, while simultaneously strengthening the operational backbone that makes these ambitions possible.