India’s digital landscape is at a turning point. Some organisations have robust infrastructure, skilled teams, and established innovation practices, while many still face gaps in technology, talent, and regulatory clarity. AI, cloud, and other emerging
AI is playing an increasing role in cybersecurity and enterprise operations, but CISOs face a practical reality: tools alone don’t reduce risk or deliver value. What counts is where AI is applied, how it’s governed,
New Zealand’s history of AI experimentation has built strong foundations; but 2026 calls for scaling with purpose. Success will depend on aligning all stakeholders – from government bodies managing AI governance to startups sharpening commercial
IT budgets are rising again. Global technology spend is growing 7-9%, driven by data centres and the AI build-out. Yet the services business tells a very different story. Revenues are largely flat, and where growth exists, it’s typically low to
Ecosystm, in partnership with Kyndryl and Microsoft, presents the findings of the 3rd edition of the Global Sustainability Barometer Study. This year the research takes a deeper look at how organisations are using AI to
Ecosystm, in collaboration with Red Hat and supported by the National AI Office Malaysia (NAIO), has released a new study exploring Malaysia’s ambition to become an artificial intelligence (AI) leader. The whitepaper, Accelerating SME AI
AI is reshaping business faster than ever, moving from hype to a boardroom must-have. Yet, many organisations struggle with strategy, data readiness, and scaling impact. Authored by Sash Mukherjee, this eBook in partnership with Snowflake,
Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging: automation is creating new challenges
The Voice of Customer (VoC) market continues to evolve, often driven by technological advancements as well as M&As. Medallia, Qualtrics, and InMoment are the three major VoC players in the enterprise segment globally and locally
In my last Ecosystm Insights, I spoke about why organisations need to think about the Voice of the Customer (VoC) quite literally. Organisations need to listen to what their customers are telling them – not
Customer feedback is at the heart of Customer Experience (CX). But it’s changing. What we consider customer feedback, how we collect and analyse it, and how we act on it is changing. Today, an estimated
India’s digital landscape is at a turning point. Some organisations have robust infrastructure, skilled teams, and established innovation practices, while many still face gaps in technology, talent, and regulatory clarity. AI, cloud, and other emerging
AI is playing an increasing role in cybersecurity and enterprise operations, but CISOs face a practical reality: tools alone don’t reduce risk or deliver value. What counts is where AI is applied, how it’s governed,
By now, enterprise leaders understand how AI is reshaping work, customer decision-making, and competitive dynamics. In 2026, the focus must shift to delivering practical, measurable impact while safeguarding trust, skills, and operational resilience. This guide
As AI moves into core systems and handles more sensitive data, sovereignty and data governance are becoming board-level concerns. New Zealand’s AI strategy encourages the use of global models, but that introduces real questions around
AI is transforming enterprise technology at unprecedented speed. Agentic AI platforms are automating complex workflows, while domain-specific and edge AI are scaling rapidly. CIOs must navigate these opportunities alongside new responsibilities for sovereignty, governance, data
Indonesia’s digital economy is accelerating fast; but execution often trails ambition. Drawing on insights from Ecosystm market engagements, we explore the realities shaping the nation’s tech future and what it will take to scale with
CX vendors are embedding GenAI capabilities into their solutions and launching new products or features, leading to market fragmentation in the VoC space. Watch this video to explore what solutions are better equipped to analyse
Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial
Strategic support for business planning, go-to-market activities, thought-leadership, and management consulting for digital transformation.
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