Insights

Whitepaper: Accelerating SME AI Adoption Through Open Source in Malaysia’s Digital Future

Ecosystm, in collaboration with Red Hat and supported by the National AI Office Malaysia (NAIO), has released a new study exploring Malaysia’s ambition to become an artificial intelligence (AI) leader.

Cyber Trends & Critical Gaps

Cybersecurity cannot be just the CISO’s job; it’s an enterprise-wide priority. AI is changing the game, powering smarter defences while also driving new threats. Ecosystm research finds nearly 9 in 10 organisations are using AI to strengthen security and accelerate response.

Ground Realities: India Tech Pulse

India’s expanding public infrastructure and dynamic private sector are laying the groundwork for scalable growth. priority is to make this evolution inclusive, resilient, and future-ready. Ecosystm conversations with industry leaders in the country highlight a clear imperative: ambition must be matched by execution, and innovation must advance alongside inclusion.

eBook: Making AI Work: Strategy, Data, and the Power of Ecosystems

AI is reshaping business faster than ever, moving from hype to a boardroom must-have. Yet, many organisations struggle with strategy, data readiness, and scaling impact. Authored by Sash Mukherjee, this eBook in partnership with Snowflake, examines these challenges and provides a clear roadmap for leading with AI at scale.

Ground Realities: Australia Tech Pulse

Australia’s tech sector is growing fast – but skills, connectivity, and governance gaps remain hurdles. The good news? Ecosystm conversations with leaders show how these challenges are being tackled head-on, with responsible AI embedded and innovation aligned to sustainability goals.

Ground Realities: Singapore Tech Pulse

At Ecosystm, our discussions with policymakers and enterprise leaders show how the Singapore is shaping its digital future with real-world impact, regional relevance, and long-term resilience.

Whitepaper: From Fragmented Touchpoints to Connected Journeys

This whitepaper shows how commerce intelligence enables a cross-channel, full-funnel strategy across India’s fragmented ecosystem.

Report: Mind the Gap: Bridging the AI Infrastructure Readiness Divide​​

Ecosystm collaborated with ST Telemedia Global Data Centres to assess AI infrastructure readiness across Asia Pacific, identifying progress and gaps in organisations’ AI journeys.

Report: Sovereign AI: Strategic Control In A Multi Polar World

This report shows how to design sovereign AI so states and organisations retain real control over critical systems, data, and models in a multi-polar world.

Whitepaper: From Planning to Progress: AI-Driven Sustainability in Practice

Ecosystm, in partnership with Kyndryl and Microsoft, presents the findings of the 3rd edition of the Global Sustainability Barometer Study. This year the research takes a deeper look at how organisations are using AI to turn sustainability ambitions into measurable outcomes.

Whitepaper: Accelerating SME AI Adoption Through Open Source in Malaysia’s Digital Future

Ecosystm, in collaboration with Red Hat and supported by the National AI Office Malaysia (NAIO), has released a new study exploring Malaysia’s ambition to become an artificial intelligence (AI) leader.

eBook: Making AI Work: Strategy, Data, and the Power of Ecosystems

AI is reshaping business faster than ever, moving from hype to a boardroom must-have. Yet, many organisations struggle with strategy, data readiness, and scaling impact. Authored by Sash Mukherjee, this eBook in partnership with Snowflake, examines these challenges and provides a clear roadmap for leading with AI at scale.

Ecosystm VendorSphere: Qualtrics X4 Sydney 2025

Qualtrics, a leading global Voice of Customer (VoC) provider, held its annual X4 conference in May, at the ICC in Sydney. The event included an exclusive media lunch and focused on Qualtrics’ latest announcements and product enhancements, many of which were first unveiled at its US event in March.

AI’s Unintended Consequences: The Automation Paradox

Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging: automation is creating new challenges alongside the efficiencies it promises.

VoC Market Shakeup: PG Forsta Acquires InMoment

The Voice of Customer (VoC) market continues to evolve, often driven by technological advancements as well as M&As. Medallia, Qualtrics, and InMoment are the three major VoC players in the enterprise segment globally and locally across ANZ.

Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation

The concept of customer feedback is evolving, and how organisations design and manage VoC programs must also change. Technology is now capable of enabling customer teams to tap into all those unsolicited, and often unstructured, raw feedback sources.

Feedback Disruption: Breaking Down Silos with GenAI

Customer feedback is at the heart of Customer Experience (CX). But it’s changing. What we consider customer feedback, how we collect and analyse it, and how we act on it is changing.

Country Realities: Building the AI Backbone: Thailand’s Next Capacity Cycle 

Thailand is moving beyond digital adoption to building national AI capacity.

Ground Realities: Rewiring Enterprise Applications for AI-Driven Execution

Enterprise applications are undergoing a shift that is often described as “AI adoption” but is in fact a structural change in what enterprise software is expected to deliver.

AI In Healthcare: From Early Leadership To System-Wide Integration

AI in healthcare is scaling from pilots to system-wide care delivery across Asia Pacific.

Infrastructure Rewired: From Capacity to Coherence

This blog looks at how AI demand is driving new infrastructure strategies in Asia Pacific.

Shifting Trends in Data Governance: Sovereignty & AI

Data governance has traditionally sat within policy, compliance, and risk functions. That separation is becoming harder to maintain. Governance is moving closer to how data platforms, AI systems, and infrastructure are designed and operated.

Building AI on Sensitive Data: Privacy-Preserving Approaches

How organisations can train and scale AI when data is sensitive, restricted, and cannot be freely shared or used.

Ground Realities: Indonesia Tech Pulse

Indonesia’s digital economy is accelerating fast; but execution often trails ambition. Drawing on insights from Ecosystm market engagements, we explore the realities shaping the nation’s tech future and what it will take to scale with real impact.

Unstructured Feedback Analysis Technology

CX vendors are embedding GenAI capabilities into their solutions and launching new products or features, leading to market fragmentation in the VoC space.

Ecosystm Leaders BreakFirst – Panel Q&A

Ecosystm Leaders BreakFirst - Panel Question and Answer session with the audience.

Ecosystm Leaders BreakFirst – A Supply Chain Case Study

In this presentation, Kaushik Ghatak, Principal Advisor, Ecosystm explores how leading organisations are leveraging Industry 4.0 capabilities and embracing digitalisation to make their supply chains more transparent, connected, and collaborative.

Ecosystm Engage Ep 22: The Not So Daily Show

In Episode 22 of “Ecosystm Engage: The Not So Daily Show”, Scott Hunter, Head, Cloud Value Advisory – JAPAC, Google is in conversation with Dr. Kaushik Ghatak, Principal Advisor, Ecosystm and our CEO, Amit Gupta on aligning Business Value.

Ecosystm Engage Ep.13: Expert Edition – The New Retail Paradigm

The New Retail with Dr Alea Fairchild and Dr Kaushik Ghatak, Principal Advisors, Ecosystm. As retailers find themselves at the blunt end of the supply chain during the pandemic, how retailers will use technology to transform inventory management.

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

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