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Insights

Global Partnerships Reshaping India’s Tech Foundations​

Six partnerships that show how India is building capability across critical technology ecosystems.

Modernisation with a Mandate

Our Pulse of India’s CIOs Study 2026 shows a clear focus on initiatives that enhance customer experience, improve service quality, and deliver new digital offerings, while simultaneously strengthening the operational backbone that makes these ambitions possible.

Themes Defining New Zealand’s Next Wave of Enterprise Innovation

Enterprise innovation in New Zealand has to advance on several fronts – from purpose-driven technology and Māori data stewardship to sovereign AI, deep tech adoption, and human-AI collaboration.

Can AI Safety and National Security Coexist?

Darian Bird looks at whether AI safety commitments can coexist with the demands of national security.

AI in India: Understanding vs Implementation

Insights from the Pulse of India's CIOs Study, 2026, by Ecosystm show a shift in how organisations are approaching innovation. Boardroom conversations are moving away from AI hype to focus on building technology environments that are stable, resilient, and trusted.

Tech M&A Signals: Compute, Orchestration & Sovereignty

Recent tech deals show where organisations are investing to support AI at scale.

Report: The Narrowing Window: How AI Compresses Cybersecurity Response Times

AI is accelerating cyber threats and shrinking response windows, forcing organisations to rethink security models built for a slower-paced threat landscape.

Report: Structural Constraints in India’s AI & Deep Tech Ecosystem

The factors that are likely to accelerate India’s shift from a participant to an owner in the deep-tech ecosystem.

AWS Analyst Summit: Highlights from Singapore

At the AWS Analyst Summit in Singapore, AWS leadership outlined their vision for AI and how they are helping customers keep pace with rapid technological.

Report: Shadow AI: Risks, Exposure & Governance

Ecosystm’s Darian Bird and Sash Mukherjee look at why Shadow AI is becoming a real business risk and how organisations can bring it under better visibility and governance.

Whitepaper: From Fragmented Touchpoints to Connected Journeys

This whitepaper shows how commerce intelligence enables a cross-channel, full-funnel strategy across India’s fragmented ecosystem.

Report: Mind the Gap: Bridging the AI Infrastructure Readiness Divide​​

Ecosystm collaborated with ST Telemedia Global Data Centres to assess AI infrastructure readiness across Asia Pacific, identifying progress and gaps in organisations’ AI journeys.

Ecosystm VendorSphere: Inside Lenovo’s Strategy for the Distributed AI Future 

At Lenovo’s Global Industry Analyst Conference held in Raleigh, North Carolina, the conversation was unmistakably centred on AI. The company’s leadership spoke with the confidence of an organisation that no longer views AI as a feature or a future trend, but as the operating principle of its business.
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Ecosystm VendorSphere: Qualtrics X4 Sydney 2025

Qualtrics, a leading global Voice of Customer (VoC) provider, held its annual X4 conference in May, at the ICC in Sydney. The event included an exclusive media lunch and focused on Qualtrics’ latest announcements and product enhancements, many of which were first unveiled at its US event in March.
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AI’s Unintended Consequences: The Automation Paradox

Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging: automation is creating new challenges alongside the efficiencies it promises.

VoC Market Shakeup: PG Forsta Acquires InMoment

The Voice of Customer (VoC) market continues to evolve, often driven by technological advancements as well as M&As. Medallia, Qualtrics, and InMoment are the three major VoC players in the enterprise segment globally and locally across ANZ.
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Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation

The concept of customer feedback is evolving, and how organisations design and manage VoC programs must also change. Technology is now capable of enabling customer teams to tap into all those unsolicited, and often unstructured, raw feedback sources.
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Feedback Disruption: Breaking Down Silos with GenAI

Customer feedback is at the heart of Customer Experience (CX). But it’s changing. What we consider customer feedback, how we collect and analyse it, and how we act on it is changing.

Tech M&A Signals: Compute, Orchestration & Sovereignty

Recent tech deals show where organisations are investing to support AI at scale.

Sovereign AI for Cultural Integrity & Social Legitimacy

Insights from the Pulse of India's CIOs Study, 2026, by Ecosystm show a shift in how organisations are approaching innovation. Boardroom conversations are moving away from AI hype to focus on building technology environments that are stable, resilient, and trusted.

The Human Edge of Enterprise Innovation

AI will strengthen workforce strategy in New Zealand when governance and clarity align.

Stability & Trust: Foundations of Innovation in India

Insights from the Pulse of India's CIOs Study, 2026, by Ecosystm show a shift in how organisations are approaching innovation. Boardroom conversations are moving away from AI hype to focus on building technology environments that are stable, resilient, and trusted.

Scaling Agentic AI: The Governance Framework

A practical roadmap to embed trust, control, and accountability into enterprise-scale Agentic AI systems.

The Architecture of Specialised AI Agents

Organisations are moving from single AI systems to networks of specialised agents that work together to deliver secure and enterprise ready AI.
Unstructured-Feedback-Analysis-Technology

Unstructured Feedback Analysis Technology

CX vendors are embedding GenAI capabilities into their solutions and launching new products or features, leading to market fragmentation in the VoC space.

Ecosystm Leaders BreakFirst – Panel Q&A

Ecosystm Leaders BreakFirst - Panel Question and Answer session with the audience.

Ecosystm Leaders BreakFirst – A Supply Chain Case Study

In this presentation, Kaushik Ghatak, Principal Advisor, Ecosystm explores how leading organisations are leveraging Industry 4.0 capabilities and embracing digitalisation to make their supply chains more transparent, connected, and collaborative.

Ecosystm Engage Ep 22: The Not So Daily Show

In Episode 22 of “Ecosystm Engage: The Not So Daily Show”, Scott Hunter, Head, Cloud Value Advisory – JAPAC, Google is in conversation with Dr. Kaushik Ghatak, Principal Advisor, Ecosystm and our CEO, Amit Gupta on aligning Business Value.

Ecosystm Engage Ep.13: Expert Edition – The New Retail Paradigm

The New Retail with Dr Alea Fairchild and Dr Kaushik Ghatak, Principal Advisors, Ecosystm. As retailers find themselves at the blunt end of the supply chain during the pandemic, how retailers will use technology to transform inventory management.

Ecosystm Engage Ep.2: The Expert Edition (Part-2)

In Episode Two of Ecosystm Engage: The Not So Daily Show, Ecosystm CEO Amit Gupta speaks with a group of Ecosystm Principal Advisors and discusses on how organisations are dealing with the current environment
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Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

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