Alan has proven experience in leading digital change as a CIO across multiple different industries, sectors and geographies. His focus on putting the customer at the centre of outcomes has been successful in implementing digital capabilities across both private and public sector organisations. Through over 30 years leading IT and digital organisations, Alan has developed a deep understanding of relevant strategies and change management approaches. In Super Retail Group, an Australian specialist retailer, Alan delivered omnichannel retail capabilities that offer industry-leading customer experiences. He has a record of dramatic performance improvements with internal IT and Digital teams, supported by strong supplier relationships, that achieve better business outcomes. Within New Zealand’s Ministry of Health, Alan led the implementation of cross-sector systems that improved collaboration within a highly devolved health system. From his first experience with innovation processes in Unilever’s global marketing teams, Alan has used proven and bleeding-edge technologies in powerful combinations that balanced the risks and rewards of new approaches. More recently, Alan has used agile and iterative techniques to achieve rapid returns on investment in complex organisations such as Fletcher Building. Alan is committed to continuous improvement, having seen that yesterday’s exceptional performance is tomorrow’s expectation. He holds a BSc (Information Sciences) from Victoria University of Wellington, reinforced by hard-won experience in demanding real-time business environments. Growing up around water, Alan went on to play water polo at international level. This sport gave him an early opportunity to experience different cultures and countries. With his family of partner, son and daughter, he has lived and worked in both northern and southern hemispheres. Now resident back home in New Zealand, Alan continues to swim for exercise and reads voraciously. A high-speed internet link has become an essential part of life!