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Unstructured-Feedback-Analysis-Technology

Unstructured Feedback Analysis Technology

CX vendors are embedding GenAI capabilities into their solutions and launching new products or features, leading to market fragmentation in the VoC space.

VoC Market Shakeup: PG Forsta Acquires InMoment

The Voice of Customer (VoC) market continues to evolve, often driven by technological advancements as well as M&As. Medallia, Qualtrics, and InMoment are the three major VoC players in the enterprise segment globally and locally across ANZ.
Unstructured-Feedback-Analysis-Technology-Making-Sense-of-the-Market-Fragmentation

Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation

The concept of customer feedback is evolving, and how organisations design and manage VoC programs must also change. Technology is now capable of enabling customer teams to tap into all those unsolicited, and often unstructured, raw feedback sources.
Feedback-Disruption-Breaking-Down-Silos-with-GenAI

Feedback Disruption: Breaking Down Silos with GenAI

Customer feedback is at the heart of Customer Experience (CX). But it’s changing. What we consider customer feedback, how we collect and analyse it, and how we act on it is changing.

Ecosystm Leaders BreakFirst – Panel Q&A

Ecosystm Leaders BreakFirst - Panel Question and Answer session with the audience.

Ecosystm Leaders BreakFirst – A Supply Chain Case Study

In this presentation, Kaushik Ghatak, Principal Advisor, Ecosystm explores how leading organisations are leveraging Industry 4.0 capabilities and embracing digitalisation to make their supply chains more transparent, connected, and collaborative.

Report: AI in Practice: How Malaysia’s Banks & DFIs are Adopting and Governing AI

Discover how Malaysia's financial institutions are scaling AI, strengthening governance, and building the capabilities needed to move from experimentation to enterprise-wide adoption.

Report: Data Readiness for AI: Building the Foundation for Enterprise Scale AI

AI is accelerating cyber threats and shrinking response windows, forcing organisations to rethink security models built for a slower-paced threat landscape.

Report: The Narrowing Window: How AI Compresses Cybersecurity Response Times

AI is accelerating cyber threats and shrinking response windows, forcing organisations to rethink security models built for a slower-paced threat landscape.

Report: Structural Constraints in India’s AI & Deep Tech Ecosystem

The factors that are likely to accelerate India’s shift from a participant to an owner in the deep-tech ecosystem.

AWS Analyst Summit: Highlights from Singapore

At the AWS Analyst Summit in Singapore, AWS leadership outlined their vision for AI and how they are helping customers keep pace with rapid technological.

Report: Shadow AI: Risks, Exposure & Governance

Ecosystm’s Darian Bird and Sash Mukherjee look at why Shadow AI is becoming a real business risk and how organisations can bring it under better visibility and governance.

Enterprise tech leadership in India, redefined by system ownership

Ecosystm Founder & CEO, Amit Gupta shares his thoughts on a decades long Indian tech story that is being rewritten.

Can AI Safety and National Security Coexist?

Darian Bird looks at whether AI safety commitments can coexist with the demands of national security.

AI & the Future of Tech Services: Challenges & Opportunities

IT budgets are rising again. Global technology spend is growing 7-9%, driven by data centres and the AI build-out. Yet the services business tells a very different story.

The Emerging Economics of Enterprise AI: A Practical Guide for 2026

As AI moves into production, enterprises are discovering a simple truth: AI is not just a technical challenge but an economic one. Continuous use of GenAI and Agentic AI can consume vast amounts of compute, storage, and tokens, creating the real risk of runaway operational costs.

Leading with People and Planet: New Zealand’s Tech Imperative 

New Zealand’s public sector is redefining what it means to innovate with technology. The focus has shifted from just “digitisation for efficiency,” to purpose-driven outcomes – rooted in sustainability, equity, and trust and guided by Māori worldviews that emphasise the relationship between people and the environment (te tangata me te taiao).
Ground-Realities-New-Zealand’s-Tech-Pulse

Ground Realities: New Zealand’s Tech Pulse  

Innovation is a shared national mission in New Zealand – one grounded in trust, inclusion, and long-term value. Technology is evolving faster than ever, but what defines the country’s progress is how purposefully it’s being applied.

The Human Edge of Enterprise Innovation

AI will strengthen workforce strategy in New Zealand when governance and clarity align.

Stability & Trust: Foundations of Innovation in India

Insights from the Pulse of India's CIOs Study, 2026, by Ecosystm show a shift in how organisations are approaching innovation. Boardroom conversations are moving away from AI hype to focus on building technology environments that are stable, resilient, and trusted.

Scaling Agentic AI: The Governance Framework

A practical roadmap to embed trust, control, and accountability into enterprise-scale Agentic AI systems.

The Architecture of Specialised AI Agents

Organisations are moving from single AI systems to networks of specialised agents that work together to deliver secure and enterprise ready AI.

Global First Responsible Always: Accelerating Tech Adoption with Control & Trust

New Zealand organisations sit at the literal edge of the global digital economy. Most hyperscale regions, major platforms, capital markets, and regulatory centres are thousands of kilometres away.

Finding the Sweet Spot for AI Agents

The recent focus on chatbots, copilots, and productivity tools that assist with content or decisions is giving way to agentic systems that can plan and execute work across multiple steps.

Rewiring Enterprise Applications AI Driven Execution

Many enterprise applications were designed to record and manage work. Today’s priorities demand something different. As organisations embed AI into business processes, applications must support faster decisions, coordinated execution, and greater operational visibility. Here is what you need to know about the forces reshaping enterprise applications.

Infrastructure-Rewired-From-Capacity-to-Coherence

Infrastructure Rewired: From Capacity to Coherence

The conversation around infrastructure is shifting from capacity to coherence. Here is what you need to know about the infrastructure trends emerging across Asia Pacific.

How Shadow AI Manifests Across Tools Systems

Where are the biggest Shadow AI risks coming from? Explore here.

India’s Digital Shift Being Tested Inside Enterprise Systems

India’s digital shift is changing the role of technology leaders. The focus cannot be just on on delivering systems, but on shaping business outcomes across risk, cost, performance, and growth.

Hybrid Cloud 2.0: Designing for Sovereign AI

This video explores why Hybrid Cloud 2.0 is becoming a broader rethink of infrastructure design, control and resilience.

Scaling Agentic AI: The Governance Framework

Here are the key governance layers and technical controls to consider.
Ecosystm-Podcast Episode-37-Transforming-Financial-Services-Insights-from-Shayan-Hazir-HSBC-Cover

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

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