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Insights

VoC Market Shakeup: PG Forsta Acquires InMoment

The Voice of Customer (VoC) market continues to evolve, often driven by technological advancements as well as M&As. Medallia, Qualtrics, and InMoment are the three major VoC players in the enterprise segment globally and locally across ANZ.
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Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation

The concept of customer feedback is evolving, and how organisations design and manage VoC programs must also change. Technology is now capable of enabling customer teams to tap into all those unsolicited, and often unstructured, raw feedback sources.
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Feedback Disruption: Breaking Down Silos with GenAI

Customer feedback is at the heart of Customer Experience (CX). But it’s changing. What we consider customer feedback, how we collect and analyse it, and how we act on it is changing.

Ecosystm Leaders BreakFirst – Panel Q&A

Ecosystm Leaders BreakFirst - Panel Question and Answer session with the audience.

Ecosystm Leaders BreakFirst – A Supply Chain Case Study

In this presentation, Kaushik Ghatak, Principal Advisor, Ecosystm explores how leading organisations are leveraging Industry 4.0 capabilities and embracing digitalisation to make their supply chains more transparent, connected, and collaborative.

Ecosystm Engage Ep 22: The Not So Daily Show

In Episode 22 of “Ecosystm Engage: The Not So Daily Show”, Scott Hunter, Head, Cloud Value Advisory – JAPAC, Google is in conversation with Dr. Kaushik Ghatak, Principal Advisor, Ecosystm and our CEO, Amit Gupta on aligning Business Value.

IBM Think on Tour: Singapore Highlights

Ecosystm analysts share their take on the announcements, demonstrations, and messaging from the IBM Think on Tour Singapore event.

IBM Think Leader Insights: Building the AI-First Enterprise

Large language models have shaped the first wave of enterprise AI, but they are not the optimal choice for every application. This report authored by Ecosystm Principal Advisor Darian Bird examines why small language models are becoming an important part of enterprise AI architectures.

Australia Google Cloud Summit 2026: Highlights From Sydney

The 2026 Google Cloud Summit and Analyst Connect in Sydney highlighted a shift in how competitive advantage is being framed in the cloud market. Here are the 5 key takeaways.

Report: Right-Sizing Enterprise AI: The Rise of Small Language Models

Large language models have shaped the first wave of enterprise AI, but they are not the optimal choice for every application. This report authored by Ecosystm Principal Advisor Darian Bird examines why small language models are becoming an important part of enterprise AI architectures.
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Modernising the Banking Core: Commonwealth Bank of Australia’s Banking Platform Re-architecture

Discover how Commonwealth Bank modernised its core platform to boost resilience, innovation, and AI-ready banking capabilities.

Report: AI in Practice: How Malaysia’s Banks & DFIs are Adopting and Governing AI

Discover how Malaysia's financial institutions are scaling AI, strengthening governance, and building the capabilities needed to move from experimentation to enterprise-wide adoption.

AI is Changing Work. Are We Preparing The Youth?

Young people already use AI in their studies and daily lives. AI is likely to change the work they do and the opportunities available to them, but how much say will they have in shaping that future? And are education systems preparing them for it?

The New AI Rack: How AI is Reshaping the Infrastructure Stack

The data centre rack has long been a basic unit of infrastructure design, bringing together the components needed to run enterprise workloads. AI is placing new demands on this familiar structure.

Australia’s AI Agenda: Policy, Compute & Capability

A closer look at five developments shaping Australia’s evolving approach to AI in 2026.

Building Experience When AI Changes the Starting Point

AI may not replace entire roles yet, but it is reshaping entry-level work, reducing routine tasks that once helped young workers build experience and judgement.

Vietnam’s AI Agenda: Policy, Infrastructure & Adoption

Discover six emerging AI trends shaping Vietnam’s digital economy, technology sector, regulation, and innovation.

AI in Insurance: Risk, Automation & Accountability

Across Asia Pacific, insurers are applying AI across risk, claims, fraud and pricing. Six trends emerge across the region's insurance sector.

AI in Insurance: Risk, Automation & Accountability

How are insurers putting AI to work, and where are new risks and regulatory requirements shaping its use? Here are some examples from across the region.

AI in Education: Capacity, Access & Skills

AI is helping education systems across Asia Pacific. What are education systems across the region putting into practice.

AI in Telecom: Control, Infrastructure & Scale

AI is reaching deeper into telecom operations. Here are some trends from Asia Pacific telecom.

Retail in Asia Pacific: Building Advantage with AI

Where are retailers across Asia Pacific applying AI, and what does it take to move from individual use cases to broader business value.

AI in Public Sector: Turning Government Strategy into Public Value

AI is moving from policy discussions into government operations. What are governments actually doing with AI? Here are some examples.

Manufacturing in Asia Pacific: AI, Resilience & Industrial Competitiveness

Explore how AI is reshaping manufacturing in Asia Pacific through smarter operations, greater productivity, and stronger resilience.
Ecosystm-Podcast Episode-37-Transforming-Financial-Services-Insights-from-Shayan-Hazir-HSBC-Cover

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

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