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Ecosystm VendorSphere: Qualtrics X4 Sydney 2025

Melanie Disse
on 11 Jun 2025

Qualtrics, a leading global Voice of Customer (VoC) provider, held its annual X4 conference in May, at the ICC in Sydney. The event included an exclusive media lunch and focused on Qualtrics’ latest announcements and product enhancements, many of which were first unveiled at its US event in March.

AI’s Unintended Consequences: The Automation Paradox

Tim Sheedy
on 17 Feb 2025

Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging: automation is creating new challenges alongside the efficiencies it promises.

Predicts

AI Powered Customer Experience: Top 5 Trends for 2025

Team Ecosystm
on 12 Dec 2024

n 2024, technology vendors have heavily invested in AI Agents, recognising their potential to drive significant value. These tools leverage well-governed, small datasets to integrate seamlessly with applications like Workday, Salesforce, ServiceNow, and Dayforce, enhancing processes and outcomes.

Podcasts

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Team Ecosystm
on 25 Oct 2024

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

EcosystmTV

Unstructured Feedback Analysis Technology

Melanie Disse
on 10 May 2024

CX vendors are embedding GenAI capabilities into their solutions and launching new products or features, leading to market fragmentation in the VoC space.

VoC Market Shakeup: PG Forsta Acquires InMoment

Melanie Disse
on 22 Apr 2024

The Voice of Customer (VoC) market continues to evolve, often driven by technological advancements as well as M&As. Medallia, Qualtrics, and InMoment are the three major VoC players in the enterprise segment globally and locally across ANZ.

Report: Mind the Gap: Bridging the AI Infrastructure Readiness Divide

Team Ecosystm
on 17 Apr 2026

The AI Infrastructure Readiness Assessment Report highlights a widening gap between AI ambition and the ability to scale it across Asia.

Report: Sovereign AI: Strategic Control In A Multi Polar World

Team Ecosystm
on 24 Feb 2026

This report shows how to design sovereign AI so states and organisations retain real control over critical systems, data, and models in a multi-polar world.

Whitepaper: From Planning to Progress: AI-Driven Sustainability in Practice

Team Ecosystm
on 20 Nov 2025

Ecosystm, in partnership with Kyndryl and Microsoft, presents the findings of the 3rd edition of the Global Sustainability Barometer Study. This year the research takes a deeper look at how organisations are using AI to turn sustainability ambitions into measurable outcomes.

AI, AI Adoption, AI ROI

Whitepaper: Accelerating SME AI Adoption Through Open Source in Malaysia’s Digital Future

Team Ecosystm
on 28 Oct 2025

Ecosystm, in collaboration with Red Hat and supported by the National AI Office Malaysia (NAIO), has released a new study exploring Malaysia’s ambition to become an artificial intelligence (AI) leader.

AI, Tech Pulse

eBook: Making AI Work: Strategy, Data, and the Power of Ecosystems

Sash Mukherjee
on 26 Sep 2025

AI is reshaping business faster than ever, moving from hype to a boardroom must-have. Yet, many organisations struggle with strategy, data readiness, and scaling impact. Authored by Sash Mukherjee, this eBook in partnership with Snowflake, examines these challenges and provides a clear roadmap for leading with AI at scale.

Whitepaper: Use Backcasting, Not Forecasting in Uncertain Times

Team Ecosystm
on 27 Jun 2025

AI has moved rapidly from a specialist technology into a foundational capability for economies, governments, and societies, widely embedded in critical infrastructure, public services, defence systems, and the everyday operation of markets and institutions.

Can AI Safety and National Security Coexist?

Darian Bird
on 6 Mar 2026

Darian Bird looks at whether AI safety commitments can coexist with the demands of national security.

AI, Tech Pulse

AI & the Future of Tech Services: Challenges & Opportunities

Tim Sheedy
on 21 Jan 2026

IT budgets are rising again. Global technology spend is growing 7-9%, driven by data centres and the AI build-out. Yet the services business tells a very different story.

AI, Tech Pulse

The Emerging Economics of Enterprise AI: A Practical Guide for 2026

Tim Sheedy
on 14 Jan 2026

As AI moves into production, enterprises are discovering a simple truth: AI is not just a technical challenge but an economic one. Continuous use of GenAI and Agentic AI can consume vast amounts of compute, storage, and tokens, creating the real risk of runaway operational costs.

Tech Pulse

Leading with People and Planet: New Zealand’s Tech Imperative

Team Ecosystm
on 1 Dec 2025

New Zealand’s public sector is redefining what it means to innovate with technology. The focus has shifted from just “digitisation for efficiency,” to purpose-driven outcomes – rooted in sustainability, equity, and trust and guided by Māori worldviews that emphasise the relationship between people and the environment (te tangata me te taiao).

Tech Pulse

Ground Realities: New Zealand’s Tech Pulse

Team Ecosystm
on 24 Nov 2025

Innovation is a shared national mission in New Zealand – one grounded in trust, inclusion, and long-term value. Technology is evolving faster than ever, but what defines the country’s progress is how purposefully it’s being applied.

VendorSphere

Ecosystm VendorSphere: Inside Lenovo’s Strategy for the Distributed AI Future

Darian Bird
on 11 Nov 2025

At Lenovo’s Global Industry Analyst Conference held in Raleigh, North Carolina, the conversation was unmistakably centred on AI. The company’s leadership spoke with the confidence of an organisation that no longer views AI as a feature or a future trend, but as the operating principle of its business.

Cybersecurity

Cyber Trends & Critical Gaps

Team Ecosystm
on 27 Oct 2025

Cybersecurity cannot be just the CISO’s job; it’s an enterprise-wide priority. AI is changing the game, powering smarter defences while also driving new threats. Ecosystm research finds nearly 9 in 10 organisations are using AI to strengthen security and accelerate response.

Predicts

AI Powered Customer Experience: Top 5 Trends for 2025

Team Ecosystm
on 12 Dec 2024

EcosystmTV

Finding the Sweet Spot for AI Agents

Team Ecosystm
on 17 Apr 2026

Agentic AI requires clarity on where autonomy adds value, where controls must remain tight, and where human judgement is non-negotiable. The strongest starting points are structured, repeatable workflows where speed and accuracy can be improved without introducing unnecessary risk. Here is where agentic AI is already delivering impact, what is slowing adoption, and how organisations […]

EcosystmTV

Themes Defining New Zealand’s Next Wave of Enterprise Innovation

Team Ecosystm
on 9 Mar 2026

Enterprise innovation in New Zealand has to advance on several fronts – from purpose-driven technology and Māori data stewardship to sovereign AI, deep tech adoption, and human-AI collaboration.

EcosystmTV

Ensuring Trust and Control: CISO Playbook

Team Ecosystm
on 20 Feb 2026

AI does not improve security by default. For CISOs, adoption of AI is a given; the focus now shifts to accountability. As the executives responsible for enterprise risk, data protection, and security architecture, CISOs are uniquely positioned to govern how AI is deployed, monitored, and controlled.

EcosystmTV

2026 Tech Trends: What Business Leaders Need to Know

Team Ecosystm
on 13 Feb 2026

This guide outlines the leadership priorities shaping the year ahead and the practical shifts executives must make to align strategy, workforce, and operations in an AI-driven enterprise.

EcosystmTV

2026 Tech Trends: CIO Playbook

Team Ecosystm
on 6 Feb 2026

This guide highlights the trends and practical takeaways to help CIOs drive innovation and informed decisions in 2026.

EcosystmTV

New Zealand Tech Trends 2026

Team Ecosystm
on 23 Jan 2026

New Zealand’s history of AI experimentation has built strong foundations; but 2026 calls for scaling with purpose. Success will depend on aligning all stakeholders – from government bodies managing AI governance to startups sharpening commercial discipline – around a clear, unified vision.