Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging:
In 2024, technology vendors have heavily invested in AI Agents, recognising their potential to drive significant value. These tools leverage well-governed, small datasets to integrate seamlessly with applications like Workday,
Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact
CX vendors are embedding GenAI capabilities into their solutions and launching new products or features, leading to market fragmentation in the VoC space. Watch this video to explore what solutions
The Voice of Customer (VoC) market continues to evolve, often driven by technological advancements as well as M&As. Medallia, Qualtrics, and InMoment are the three major VoC players in the
In my last Ecosystm Insights, I spoke about why organisations need to think about the Voice of the Customer (VoC) quite literally. Organisations need to listen to what their customers
Ecosystm, in partnership with Kyndryl and Microsoft, presents the findings of the 3rd edition of the Global Sustainability Barometer Study. This year the research takes a deeper look at how
Ecosystm, in collaboration with Red Hat and supported by the National AI Office Malaysia (NAIO), has released a new study exploring Malaysia’s ambition to become an artificial intelligence (AI) leader.
AI is reshaping business faster than ever, moving from hype to a boardroom must-have. Yet, many organisations struggle with strategy, data readiness, and scaling impact. Authored by Sash Mukherjee, this
IT budgets are rising again. Global technology spend is growing 7-9%, driven by data centres and the AI build-out. Yet the services business tells a very different story. Revenues are largely flat, and
As AI moves into production, enterprises are discovering a simple truth: AI is not just a technical challenge but an economic one. Continuous use of GenAI and Agentic AI can consume
New Zealand’s public sector is redefining what it means to innovate with technology. The focus has shifted from just “digitisation for efficiency,” to purpose-driven outcomes – rooted in sustainability, equity,
Innovation is a shared national mission in New Zealand – one grounded in trust, inclusion, and long-term value. Technology is evolving faster than ever, but what defines the country’s progress
At Lenovo’s Global Industry Analyst Conference held in Raleigh, North Carolina, the conversation was unmistakably centred on AI. The company’s leadership spoke with the confidence of an organisation that no
Qualtrics, a leading global Voice of Customer (VoC) provider, held its annual X4 conference in May, at the ICC in Sydney. The event included an exclusive media lunch and focused
By now, enterprise leaders understand how AI is reshaping work, customer decision-making, and competitive dynamics. In 2026, the focus must shift to delivering practical, measurable impact while safeguarding trust, skills,
As AI moves into core systems and handles more sensitive data, sovereignty and data governance are becoming board-level concerns. New Zealand’s AI strategy encourages the use of global models, but
AI is transforming enterprise technology at unprecedented speed. Agentic AI platforms are automating complex workflows, while domain-specific and edge AI are scaling rapidly. CIOs must navigate these opportunities alongside new
The foundations of New Zealand’s past and its culture of experimentation have set the stage, but 2026 will test which organisations can scale, govern responsibly, and leverage emerging technologies effectively.
In 2026, many organisations will have agentic AI – with direct access to critical data – operating as a non-human workforce, demanding controls beyond traditional oversight. The primary risk lies
AI has firmly become a strategic imperative, transforming decisions, work, and competitiveness. Yet tech and business leaders often struggle to navigate the rapid pace of innovation, emerging players, and enterprise
New Zealand’s history of AI experimentation has built strong foundations; but 2026 calls for scaling with purpose. Success will depend on aligning all stakeholders – from government bodies managing AI
Cybersecurity is entering a new phase, shaped by autonomous AI agents, expanding digital supply chains, and rising expectations of trust. In 2026, organisations will need to move beyond traditional controls
AI is moving from promise to measurable impact. In 2026, organisations that align strategy, infrastructure, trust, and workforce readiness will drive real value from AI rather than chase endless experimentation.
Infrastructure will shape who leads and who lags in 2026. Growing AI demands are exposing the limits of legacy systems, siloed data, and energy capacity, forcing organisations and governments to
What’s next for the tech industry in 2026? From sovereign AI and the global compute race to agentic systems transforming how work gets done, 2026 won’t be defined by more
India’s expanding public infrastructure and dynamic private sector are laying the groundwork for scalable growth. priority is to make this evolution inclusive, resilient, and future-ready. Ecosystm conversations with industry leaders
Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact
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