Insights

Cyber Trends & Critical Gaps

Cybersecurity cannot be just the CISO’s job; it’s an enterprise-wide priority. AI is changing the game, powering smarter defences while also driving new threats. Ecosystm research finds nearly 9 in 10 organisations are using AI to strengthen security and accelerate response.

Ground Realities: India Tech Pulse

India’s expanding public infrastructure and dynamic private sector are laying the groundwork for scalable growth. priority is to make this evolution inclusive, resilient, and future-ready. Ecosystm conversations with industry leaders in the country highlight a clear imperative: ambition must be matched by execution, and innovation must advance alongside inclusion.

eBook: Making AI Work: Strategy, Data, and the Power of Ecosystems

AI is reshaping business faster than ever, moving from hype to a boardroom must-have. Yet, many organisations struggle with strategy, data readiness, and scaling impact. Authored by Sash Mukherjee, this eBook in partnership with Snowflake, examines these challenges and provides a clear roadmap for leading with AI at scale.

Ground Realities: Australia Tech Pulse

Australia’s tech sector is growing fast – but skills, connectivity, and governance gaps remain hurdles. The good news? Ecosystm conversations with leaders show how these challenges are being tackled head-on, with responsible AI embedded and innovation aligned to sustainability goals.

Ground Realities: Singapore Tech Pulse

At Ecosystm, our discussions with policymakers and enterprise leaders show how the Singapore is shaping its digital future with real-world impact, regional relevance, and long-term resilience.

Ground Realities: The Philippines’ Tech Pulse

The Philippines is shifting gears – and the shift is already visible across government, finance, education, healthcare, and commerce, powered by stronger infrastructure, clearer regulation, and a push for inclusion. At Ecosystm, our conversations with business and tech leaders reveal how the country is building equity, resilience, and innovation to fuel its next wave of growth.

Report: Structural Constraints in India’s AI & Deep Tech Ecosystem

The factors that are likely to accelerate India’s shift from a participant to an owner in the deep-tech ecosystem.

AWS Analyst Summit: Highlights from Singapore

At the AWS Analyst Summit in Singapore, AWS leadership outlined their vision for AI and how they are helping customers keep pace with rapid technological.

Report: Shadow AI: Risks, Exposure & Governance

Ecosystm’s Darian Bird and Sash Mukherjee look at why Shadow AI is becoming a real business risk and how organisations can bring it under better visibility and governance.

Whitepaper: From Fragmented Touchpoints to Connected Journeys

This whitepaper shows how commerce intelligence enables a cross-channel, full-funnel strategy across India’s fragmented ecosystem.

Report: Mind the Gap: Bridging the AI Infrastructure Readiness Divide​​

Ecosystm collaborated with ST Telemedia Global Data Centres to assess AI infrastructure readiness across Asia Pacific, identifying progress and gaps in organisations’ AI journeys.

Report: Sovereign AI: Strategic Control In A Multi Polar World

This report shows how to design sovereign AI so states and organisations retain real control over critical systems, data, and models in a multi-polar world.

Ecosystm VendorSphere: Inside Lenovo’s Strategy for the Distributed AI Future 

At Lenovo’s Global Industry Analyst Conference held in Raleigh, North Carolina, the conversation was unmistakably centred on AI. The company’s leadership spoke with the confidence of an organisation that no longer views AI as a feature or a future trend, but as the operating principle of its business.

Ecosystm VendorSphere: Qualtrics X4 Sydney 2025

Qualtrics, a leading global Voice of Customer (VoC) provider, held its annual X4 conference in May, at the ICC in Sydney. The event included an exclusive media lunch and focused on Qualtrics’ latest announcements and product enhancements, many of which were first unveiled at its US event in March.

AI’s Unintended Consequences: The Automation Paradox

Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging: automation is creating new challenges alongside the efficiencies it promises.

VoC Market Shakeup: PG Forsta Acquires InMoment

The Voice of Customer (VoC) market continues to evolve, often driven by technological advancements as well as M&As. Medallia, Qualtrics, and InMoment are the three major VoC players in the enterprise segment globally and locally across ANZ.

Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation

The concept of customer feedback is evolving, and how organisations design and manage VoC programs must also change. Technology is now capable of enabling customer teams to tap into all those unsolicited, and often unstructured, raw feedback sources.

Feedback Disruption: Breaking Down Silos with GenAI

Customer feedback is at the heart of Customer Experience (CX). But it’s changing. What we consider customer feedback, how we collect and analyse it, and how we act on it is changing.

Banking in Asia Pacific: Faster Systems, Higher Stakes, New Risk Dynamics

These are the 5 shifts reshaping banking across Asia Pacific.

Indonesia’s AI Moment: Ambition, Architecture, and the Long Game

Based on Ecosystm’s ongoing tracking of the Indonesian market, here are some of the developments shaping the next phase of AI adoption.

New Zealand’s Sustainability Transition: From Policy Strength To System Execution

New Zealand has strong sustainability credentials, but the next phase will be defined by whether technology adoption can keep pace with intent.

AI in Thailand: Enterprise Adoption & Readiness Enablers

AI in Thailand is being tied to broader economic and industrial priorities with the realisation that it is not just about standalone technology adoption.

Building the AI Backbone: Thailand’s Next Capacity Cycle 

Thailand is moving beyond digital adoption to building national AI capacity.

Ground Realities: Rewiring Enterprise Applications for AI-Driven Execution

Enterprise applications are undergoing a shift that is often described as “AI adoption” but is in fact a structural change in what enterprise software is expected to deliver.

How Shadow AI Manifests Across Tools Systems

Where are the biggest Shadow AI risks coming from? Explore here.

India’s Digital Shift Being Tested Inside Enterprise Systems

India’s digital shift is changing the role of technology leaders. The focus cannot be just on on delivering systems, but on shaping business outcomes across risk, cost, performance, and growth.

Hybrid Cloud 2.0: Designing for Sovereign AI

This video explores why Hybrid Cloud 2.0 is becoming a broader rethink of infrastructure design, control and resilience.

Scaling Agentic AI: The Governance Framework

Here are the key governance layers and technical controls to consider.

The Architecture of Specialised AI Agents

How AI is shifting from single systems to agent networks, and why orchestration and governance are key to scaling them.

Finding the Sweet Spot for AI Agents

Where agentic AI is delivering impact, what is slowing adoption, and how organisations can scale it with the right balance of autonomy, oversight, and risk.

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

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