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Whitepaper: Use Backcasting, Not Forecasting in Uncertain Times

AI has moved rapidly from a specialist technology into a foundational capability for economies, governments, and societies, widely embedded in critical infrastructure, public services, defence systems, and the everyday operation of markets and institutions.
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Ecosystm VendorSphere: Qualtrics X4 Sydney 2025

Qualtrics, a leading global Voice of Customer (VoC) provider, held its annual X4 conference in May, at the ICC in Sydney. The event included an exclusive media lunch and focused on Qualtrics’ latest announcements and product enhancements, many of which were first unveiled at its US event in March.
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AI’s Unintended Consequences: The Automation Paradox

Artificial Intelligence has become synonymous with efficiency and innovation. Enterprises are leveraging AI to automate repetitive tasks, optimise decision-making, and accelerate productivity. Yet as adoption scales, a paradox is emerging: automation is creating new challenges alongside the efficiencies it promises.
Ecosystm-Predicts-AI-Powered-Customer-Experience-Top-5-Trends-for-2025

AI Powered Customer Experience: Top 5 Trends for 2025

n 2024, technology vendors have heavily invested in AI Agents, recognising their potential to drive significant value. These tools leverage well-governed, small datasets to integrate seamlessly with applications like Workday, Salesforce, ServiceNow, and Dayforce, enhancing processes and outcomes.
Ecosystm-Podcast Episode-37-Transforming-Financial-Services-Insights-from-Shayan-Hazir-HSBC-Cover

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

Unstructured-Feedback-Analysis-Technology

Unstructured Feedback Analysis Technology

CX vendors are embedding GenAI capabilities into their solutions and launching new products or features, leading to market fragmentation in the VoC space.

Report: Software Delivery Beyond Code

This report examines how developer experience, platform engineering, and observability are reshaping software delivery.

AI Policy: Managing the Risks of Action and Inaction

AI policy must balance the risks of moving too quickly with the costs of delaying useful AI. This report examines the policy trade offs shaping AI governance across Asia Pacific, including deployment risks, cybersecurity and the growing need for controls around AI agents.

Report: Workforce Blueprint for AI

AI is changing the tasks, tools, and roles people encounter at work, while reshaping how organisations, industries, and education systems operate. The report examines what this means for young people and the wider workforce across Asia Pacific and sets out priorities for building the capabilities needed as work continues to evolve.

Fujitsu Oceania Executive Analyst & Advisor Day 2026: Highlights

Fujitsu’s 2026 Oceania Analyst & Advisor Day highlighted a broader shift in how the company is shaping its portfolio and operating model.

AI Inference Economics: Managing the Cost of Scale

Ecosystm Principal Advisor Darian Bird explores AI inference consumption, evolving pricing models, and the future of inference economics.

IBM Think on Tour: Singapore Highlights

Ecosystm analysts share their take on the announcements, demonstrations, and messaging from the IBM Think on Tour Singapore event.

Australia’s AI Agenda: Policy, Compute & Capability

Discover six emerging AI trends shaping Vietnam’s digital economy, technology sector, regulation, and innovation.

Building Experience When AI Changes the Starting Point

AI may not replace entire roles yet, but it is reshaping entry-level work, reducing routine tasks that once helped young workers build experience and judgement.

Vietnam’s AI Agenda: Policy, Infrastructure & Adoption

Discover six emerging AI trends shaping Vietnam’s digital economy, technology sector, regulation, and innovation.

AI in Insurance: Risk, Automation & Accountability

Across Asia Pacific, insurers are applying AI across risk, claims, fraud and pricing. Six trends emerge across the region's insurance sector.

Follow the Money: 5 AI Trends Investors are Betting On

Explore how AI is transforming education across Asia Pacific and reshaping how institutions prepare students for the future of work.

AI in Education: Solving Capacity, Access & Skills Gaps

Explore how AI is transforming education across Asia Pacific and reshaping how institutions prepare students for the future of work.

Enterprise AI in Vietnam: Adoption, Applications & Readiness

Vietnam’s AI adoption is growing, shaped by national priorities in data, computing, skills, and governance, with enterprises exploring applications at varying stages.

AI in the Philippines: Building on Existing Strengths

The Philippines is building its AI agenda across several fronts: domestic compute and data infrastructure, AI and semiconductor capabilities, public-sector applications, and wider access to AI skills and tools.

AI in Singapore: The Enterprise Reality

Singapore has made AI a national priority, with significant investment in adoption, skills, infrastructure, research, and governance.

AI in Malaysia: Connecting the Foundations

Five trends shaping Malaysia’s next phase of enterprise AI adoption.

AI in Hong Kong: The Enterprise Adoption Story

Explore five AI trends shaping enterprise priorities in Hong Kong, from governance and data to workforce readiness and adoption.

AI in Indonesia: Strengthening the Foundations for Enterprise Adoption

Indonesia is building the foundations for AI across a geographically complex and rapidly digitising economy. But enterprise adoption is moving at a different pace.

Ecosystm Engage Ep.13: Expert Edition – The New Retail Paradigm

The New Retail with Dr Alea Fairchild and Dr Kaushik Ghatak, Principal Advisors, Ecosystm. As retailers find themselves at the blunt end of the supply chain during the pandemic, how retailers will use technology to transform inventory management.

Ecosystm Engage Ep.2: The Expert Edition (Part-2)

In Episode Two of Ecosystm Engage: The Not So Daily Show, Ecosystm CEO Amit Gupta speaks with a group of Ecosystm Principal Advisors and discusses on how organisations are dealing with the current environment

Digital Supply Chain Panel Discussion

Industry experts Debashish, Lokesh, and Dr. Kaushik sat down to peel back the layers of digital transformation within the supply chain. While the conversation touched on the "shiniest" new toys—from IoT sensors to AI—the overarching message was clear: Technology is the enabler, but business value must be the driver.

The Quest for Business Value In IoT Enabled Supply Chains

Dr. Kaushik Ghatak, Principal Advisor, Supply Chain, Ecosystm at Ecosystm's Digital Supply Chain BreakFirst on answering the ‘why’ question for developing the business case for IoT capability development in the world of supply chains.
Ecosystm-Podcast Episode-37-Transforming-Financial-Services-Insights-from-Shayan-Hazir-HSBC-Cover

Ecosystm Podcast Episode 37- Insights from Shayan Hazir (HSBC)

Join us for an enlightening conversation with Shayan Hazir, Chief Digital Officer, ASEAN at HSBC, and Sash Mukherjee, VP of Industry Insights at Ecosystm, as they explore the profound impact of Technology on the financial landscape. In this comprehensive discussion, Shayan sheds light on the shape of innovation in today’s tech-centric world and the challenges […]

Strategic support for business planning, go-to-market activities, thought-leadership, and management consulting for digital transformation.

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